Representation of disqualified parties in consumer disputes: CPC-like structures? Date: September 21, 2023Conflicts between customers are a part of today’s business world and compared to e-commerce Design and marketing has become more popular, but also more common. The Consumer Protection Act, 2019 is a health law in India that deals with the protection of consumer rights. The purpose of this law is to protect the interests of consumers, ensure rapid resolution of disputes and protect the rights of consumers. One of the problems that arise in disputes between consumers is the improper cooperation between the two parties, which attracts public attention. listen and discuss. Although this practice appears to be against the principles of the Civil Code (CPC), it raises important questions about the efficiency and speed of users resolving product conflict issues. “CPC” has set clear rules for both parties to use arbitration. Litigation implies that both parties must have direct or indirect influence on the matter. However, in consumer disputes, there are also cases where only parties involved in the disputed issue are sued. Critics say this approach can cause unnecessary delays and problems in the resolution process and violate consumer protection laws. On the other hand, supporters believe that informing parties that may be directly affected can help ensure full justice. They argue that the Constitution’s emphasis on consumer protection needs a broad interpretation that allows for the inclusion of stakeholders who may directly affect consumers. As customer disputes continue to evolve in the digital age, the need to find a balance between maintaining customer satisfaction and resolving customer disputes through mediation remains a significant challenge. The debate regarding the use of improper parties will continue, prompting lawyers, experts and legislators to consider its relationship to the content of the CPC and the overall goal of consumer protection.
Written by Abdullah khan an intern under legal vidhiya.
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