About the Organisation
Tata Play Limited (formerly known as Tata Sky Limited), is a joint venture between Tata Sons Private Limited and TFCF Corporation (formerly known as Twenty-First Century Fox, Inc., and now a part of the Walt Disney Company). Incorporated in 2001 and initiating services in the year 2006, Tata Play is one of India’s leading content distribution platform providing Pay TV and OTT services. Tata Play was one of the first Direct to Home operators to launch customized channel packs & ala-carte channels along with multiple products and platform services that helped redefine content consumption and viewing experience of its subscribers.
The company has invested in advanced digital infrastructure, partnered with global leaders to provide superior technology and set-up high-end 24×7 call centers in 12 languages across the country manned by multi-lingual customer service associates to offer professional and efficient customer service.
Tata Play has footprints Pan India with 23 million connections.
Role Description
Ensure Regulatory compliances and handle Government Affairs
KEY DUTIES AND RESPONSIBILITIES
Legal expertise in Media & Entertainment industry. We prefer a person with experience in Broadcasting sector or who has worked with a Law firm handling Broadcasting issues.
Interact and be a bridge between Tata Play and TRAI, MIB, DoT, Industry bodies
Conversant with issues to meet and explain company’s position to various Regulatory Authorities- MIB, TRAI, DoT, WPC, NOCC and others
Responding to correspondences and queries from and to Regulatory Authorities – MIB, TRAI, WPC, NOCC and others
Ensuring timely and regulatory consistent response to MIB/TRAI Customer complaints and monitoring and managing the quality levels of the LPO handling these complaints
Researching and providing inputs on the various sectoral consultation papers issued by TRAI.
Interacting with relevant cross-function teams to obtain inputs for the response.
Manage workflow for consumer related grievances
Collaborate with several internal /external stakeholders and rapidly respond to all consumer grievances received
Analysis of regulatory data submitted to statutory authorities
Pro-active management of various statutory timelines and corresponding actions
Keen interest in identifying systemic/ procedural inefficiencies and working with cross-function teams for the process change.
Identify process out-sourcing opportunities and thereafter interact with relevant internal teams for operationalizing the same
TECHNICAL COMPETENCIES
Good understanding of Media & Entertainment laws, Information Technology laws
Government & External Liaising
Ability to meet strict time-sensitive deadlines
Proficient with Microsoft words and excel
Excellent written and verbal communications and interpersonal skills
Managing heavy workflow independently
Good law firm experience
EDUCATION
B.A. LLB. With 6 yrs plus experience
Click here to apply and for Official Notification
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