Call for Applications | Research Associate (two positions) | Exploring Digital Transformation of India’s Consumer Grievance Redressal System through GenAI.

About NLSIU

NLSIU was the first National Law University commenced from 1988 to pioneer legal education reforms in India. The university was established by the NLSIU Act of 1986, which was passed by the Karnataka Legislative Assembly.

About the Project

NLSIU is implementing a research project on Digital Transformation of India’s Consumer Grievance Redressal System through GenAI. The project seeks to assess how large language models (LLM) can be used for building public solutions for enhancing efficiency in India’s consumer grievance redressal system.

The project is being executed along with the Indian Institute of Technology Bombay (IIT Bombay), in collaboration with the Department Of Consumer Affairs (DoCA), Government of India, as the knowledge partner. The project is being supported by a generous donation from Facebook India Online Services Private Limited, an affiliate of Meta Platforms Inc.

NLSIU invites applications for two Research Associate positions under the Project on “Exploring Digital Transformation of India’s Consumer Grievance Redressal System through GenAI”. This is a full-time contractual assignment (12 months) based out of NLSIU campus in Bangalore.

Roles and Responsibilities

Assist the Project Co-Investigator and other team members in conducting literature reviews, and curating relevant cases and materials.
Research on contemporary themes and writing blog notes, academic papers and research
reports in the areas of consumer law as well as AI and the Law.
Conduct field and desk research on consumer procedure including conducting the Consumer Needs Survey and administering the AIAssist Experiment.
Participate in project meetings and collaborate with the team from IIT Bombay and DoCA.
Testing and giving feedback on applications developed re including conducting the Consumer Needs Survey and administering the AIAssist Experiment by IIT Bombay.
Cleaning, coding and analysing data obtained from surveys, experiments and other public sources.
Creating a training corpus on consumer law for building AI applications.
Managing and Supervising the work of research interns.
Organising and conducting workshops and conferences.
Preparing progress reports and or managing other reporting needs.
Timely completion of administrative responsibilities under the project

Eligibility Criteria

Bachelor’s Degree in Law/ related discipline from a recognised University.
2 years of work experience in an academic or professional setting with demonstrable evidence of research and writing ability (sole- authored writing sample will be required).
Strong, foundational understanding of the domain studied at the graduate and post-graduate level.
Analytical skills, collation skills, communication skills (written and oral), technical skills, time-management skills.
Self-driven, collaborative as well as the ability to work independently, attention to detail, data-driven.
Proficiency in MS Office, Gmail, Google Documents and Google Sheets.