About the Organisation
UnitedLex is the preeminent business partner for legal delivering solutions that achieve value and drive growth for corporate legal departments and law firms in the areas of litigation and investigations, intellectual property, legal operations, contracts, and incident response.
Founded in 2006, we co-create solutions that mitigate risk, drive revenue, and optimize business investment—transforming the legal function into a catalyst for success. Our team of 3,000+ legal and business professionals, data analysts, technologists, and engineers supports our clients from operational centers around the world.
Role Description
Position: Associate FTH – Client Services
Work Duration: 6 Months(Extendable)
Job location: Gurgaon
Shift timing: Rotational
12:00 PM – 9:00 PM ( Work from Office)
4:00 AM – 1:00 PM (Work from home)
8:00 PM – 5:00 AM (Work from home)
Overall, Purpose Of The Job
The Associate will provide daily support to the Project Managers as an individual contributor to assist with the successful delivery of products and services offered by UnitedLex.
Follow process-driven execution of project tasks to ensure unified Project Management methodology is adhered to.
Act as a member of the client support center for applications hosted by UnitedLex and other third parties. Document and report periodic project details to the Project Managers, Legal Professional Services Leadership, clients, and project teams.
Responsibilities
Gather and thoroughly document requirements using standard project intake forms
Assist Project Manager in documenting and tracking all aspects of the eDiscovery lifecycle, including Early Case Assessment, Forensic Collections, ESI Processing, ASP Hosting, Document Review, Document Production, Data Archival and Storage
Follow detailed Quality Control measures to ensure accuracy of all deliverables
Track all time spent on project activities and report to Project Managers periodically
Participate in internal communications on standard processes and reporting.
Monitor matter communications (emails, meetings, calls) & project tickets
Tiff/OCR documents on the fly and/or using other EDD tools and teams.
Understanding of navigating review platforms an actioning upon client request
Understanding of running searches, manage search indexes and create search term reports for clients.
Hands on experience of ticketing tools like JIRA would be preferred.
Qualifications
0 to 1 year of experience
Working knowledge of Relativity and other review platforms.
Detailed planning and organizational skills
Exceptional written, electronic, and verbal communication skills
Strong understanding and efficiency using Microsoft Office Suite and other common software applications.
Strong technical background preferred including (Excel, Word, PPT etc.
Ability to multi-task and prioritize requests based on deadlines.
Communicate frequently and professionally with Project Managers and project team
Continually seek opportunities to increase customer satisfaction
Ability to stretch in case of project requirements.
Open to work in 24X7 shifts rotational
Provide exceptional customer service for existing and prospective clients
Should be a team worker with focus on communication, solutions, and good relationships
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