About the Organisation
iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.
About the Job Opportunity
Collaborates with business leads to manage client negotiations and contract drafting, with a focus on commercial matters. Provides legal counsel on labour law compliance and employee litigation issues. Supports BPO operations by advising on outsourcing agreements, employment-related risk mitigation, and regulatory adherence.
Job Responsibilities:
- Drafts and negotiates commercial contracts and confidentiality agreements with customers.
- Advises business clients on commercial legal issues and risks, as well as resolve legal issues and contract interpretation matters.
- Works with business clients to identify, design, and implement processes and improvements for contract management.
- Develops, manages and maintains template agreements, contract playbooks and sales processes.
- Supports the broader organization on any agreements under executive consideration including: agreements with channel partners, vendors for materials and services, and others as required.
- Assists in managing corporate matters, including equity plan administration and board and shareholder affairs.
- Assists with and/or leads other projects and matters in areas which will include: privacy law, compliance issues in the US and abroad, information security, intellectual property, and other legal and regulatory issue.
- Ensures all sensitive and confidential information is handled appropriately.
- Performs other duties as assigned.
Eligibility & Qualifications:
- Education Requirements: Juris Doctor (JD) degree required.
- 8 or more years of legal experience preferably in a corporate environment.
- Prior experience in BPO industry strongly preferred.
- Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
- Have visual acuity to perform activities such as preparing and analysing data; and/or viewing a computer terminal.
- Speak, type and/or sit for extended periods of time.
Contact details
Click here to apply and for official notification.
