About the Organisation
As professionals, we understand, founders require an experienced hand in helping build their teams as they scale. A trusted recruitment partner acts as a sourcing specialist, HR, Agent, salesperson, market researcher and domain consultant. But the reality is it isn’t always possible to have such a resource in-house. That’s how the idea of CeeQ was formed in order to empower SMBs with an experienced hiring perspective they can use to identify and hire world-class talents as they scale, as simple as that. Our vision is to help 5k SMBs realize their organizational goals by acting as their trusted recruitment aid by 2030. Join our mission in making India a stronger economy today! For business queries, reach out at steve@ceeq.in.
Role description
Seeking a Mediation Executive for an Online Dispute Resolution Platform in Mumbai!
Job Responsibilities:
o Develop deep subject-matter expertise in ADR and ODR and act as an internal reference point for mediation-related matters.
o Track, analyse, and interpret evolving mediation frameworks, regulations, and best practices, translating them into actionable insights and internal guidelines.
o Conceptualise, lead, and deliver end-to-end mediation and ODR initiatives, including defining
success metrics, timelines, and impact.
o Oversee end-to-end mediation case lifecycles on the platform, ensuring quality, compliance,
timelines, and stakeholder satisfaction.
o Serve as the primary escalation and relationship owner for mediators and parties, ensuring
resolution of complex cases and high service standards.
o Partner with leadership to co-create and execute mediation strategies, institutional programs, and long-term roadmap initiatives.
o Own structured feedback loops, analyse trends, and drive platform, policy, and process
improvements in collaboration with product and operations teams.
o Build, scale, and manage strategic relationships with mediators, institutions, courts, and
ecosystem partners to expand the company’s mediation footprint.
o Refine empanelment standards, oversee mediator onboarding, training, performance evaluation,
and ongoing engagement frameworks.
o Act as a spokesperson and subject-matter representative for the company in mediation forums,
policy dialogues, and industry events.
Required Skills/Qualifications
o 2+ years of legal experience, exposure to ADR/ODR and mediation is a big plus
o LLB graduate
o Excellent drafting, written, and verbal communication skills
o Advanced proficiency in word processing software (like MS Word/Excel)
Click here to apply and for Official Notification
