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About the Organization
SVKM’s Narsee Monjee Institute of Management Studies is amongst the nation’s prime centers of educational excellence & research. Located in the heart of India’s financial capital, Mumbai.
Details of the Job
SVKM’s Narsee Monjee Institute of Management Studies is looking for candidates for the position of Associate Student Counsel.
Role and Responsibilities
AEP Coordination & Sales Management.
- Counsel Students for programs offered by the institution
- Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
- Educate AEP’s about the product portfolio and services.
- Auditing the process of AEP’s, including assessing call quality by AEP’s
- Coordinating with the AEP and students for all admission related documentation and queries
- Conducting training sessions for AEP counsellors at regular intervals
- Resolving all critical student cases and center cases reported from various department
- Assists AEP resources to sell to manage leads.
- Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.
Lead Management..
- Allocate leads to AEP’s as per the agreed grid with the TM and AM
- Ensure service levels are met at all times, both internally and externally.
- Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
- Manage walk-ins & counsel leads at the Learning Center.
MIS & Reports.
- Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts.
- Track lead queries, follow up with AEPs to resolve & maintain MIS.
Eligibility Criteria
- Graduate or PG/MBA
- Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.
Salary
Compensation details will be finalized during the interview process with the selected candidate.
https://www.linkedin.com/jobs/view/3915612446
